FAQ

Is Coffex a Malaysian company?

Coffex was started by two Italians, Antonio Crivelli and his son Dominic in 1959, in response to a shortage of quality espresso coffee beans in Melbourne, in 1997, Coffex Malaysia opened in Kuala Lumpur as a manufacturing and distribution hub for the Asia-Pacific region. Today, Coffex is owned by Malaysians but operates internationally as one of the best-known coffee brands.

Yes, Coffex owns and operates two large roasting facilities in the APAC region. In Brunswick, Australia and New Zealand markets, while our new 16,000 sq. ft. facility in Shah Alam, Malaysia, opened in 2015 to serve the Asian market. Our roasters can produce to a maximum output capacity of 42 tonnes per month.

Yes, it does. Coffex’s vision is to deliver the finest coffee experience in the world, made possible through our selection of superior beans, exceptional roasting technology and our top-class brewing equipments. To this end, Coffex provides expertise to extract the desired flavours from the best beans.

Yes, and Coffex remains a leader with our proprietary roasting methods to deliver the finest coffee experience, we have perfected our roasts across a portfolio of 35 coffee products, consisting of single origin and specialty blends,

Yes, both our roasting facilities can ship internationally. Our Brunswick facility serves the Australian and New Zealand markets, while our Shah Alam base was established as a regional distribution point to fulfil Asia’s increasing demand for special coffee.

Our products and services are designed for the biggest F&B operators to the smallest artisan cafes, or even coffee aficionados at home. We have a range of machines, accessories and our bes-selling coffee products available in the Online Store.

We do customised roast and orders for our customers to deliver a more personalised coffee experience. This service is only available from our Malaysian facility.

Yes, we believe lasting relationship are the cornerstone of our business. That’s why your satisfaction is paramount and our services are designed to achieve that through maintenance packages, extensive warranties and more.

Our highly sought after barista training and operations workshops are packaged with selected purchased while more customised programmes are available upon request.

Not at the moment, but we strive to deliver same-day support whenever possible to ensure your business continues smoothly.
Contact us for sales and support:

Monday to Friday: 9am to 6pm
Saturday: 9am to 1pm
Sunday and Public Holidays: closed


For additional questions, please email us:
enquiry@coffexcoffee.com